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Using Auto Warranty to Get Free Repairs You Are Entitled to Receive
OTHER IMPORTANT FACTS
There are other facts about the emissions control systems warranty that
you may find useful in getting a driveability problem resolved free of
charge:
- Parts that the manufacturer
says have to be replaced at a specific interval are covered only up
to that replacement period, not necessarily for five years or 50,000
miles, whichever occurs first. For instance, if the spark plugs in your
new car fail at 25,000 miles, producing excessive exhaust emissions,
as well as engine misfire, and the manufacturer calls for their replacement
at 30,000 miles, you would be entitled to a new
set of plugs free of charge. But if you keep the plugs in use beyond
30,000 miles and they fail, you have to pay for another set.
- If an emissions control systems
component goes bad (resulting in a poor driveability condition) because
you failed to have scheduled maintenance performed, your claim for a
free repair can be denied. Maintenance of a vehicle is your responsibility.
However, if you have maintained your vehicle properly and are denied
a free repair, get the reason for that denial in writing. Also, get
the names of those involved—for example,
the service department manager, dealership mechanic who worked on the
car, and/or the manufacturer's regional or zone representative who becomes
involved in the case. Refer to the owner's manual and warranty information
booklet to determine whom you should contact at the manufacturer's headquarters
to appeal the denial. If the matter isn't resolved to your satisfaction,
present your case to the
Warranty Complaint
Department,
Field Operation and Support
Division (EN- 397F),
U.S. Environmental Protection
Agency,
401 M Street SW,
Washington, DC 20460.
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